Printing using Web Print at print.smith.edu - RESOLVED - Tue, April 22, 11:10 a.m. The issue has been resolved with the vendor and Web Print is now available to use. If you experience any issues, contact ithelp@smith.edu to submit a ticket.

Printing using Web Print at print.smith.edu is currently unavailable - Fri, April 18, 4:27 p.m. Please use followme printing from your device as an alternative. We will post an update here when the issue is resolved. For instructions on followme printing for students, visit Printing and Scanning.

Zoom service disruption Wed, April 16, 5:00 p.m. RESOLVED - Zoom Services have been restored. You should be able to start and join meetings as you normally would. If you are still having connection issues, flush your DNS cache and attempt to reconnect. If you continue to experience issues or need assistance, contact ithelp@smith.edu to submit a ticket.

ITS User Support - User Support is now located in Seelye Hall B8 (basement level). Smith community members should go to the new ITS User Support Center in Seelye Basement (B8) for walk-in support for the following services: OneCards, Smith account assistance, Duo support, computer support and troubleshooting, general technical support, and equipment repair drop-off. (Note that repair pick-up is in Stoddard 203). Hours will remain the same as before. To make an appointment for a technology consultation at the new location, please write ithelp@smith.edu. In addition to visiting us in person in Seelye B8, users are always welcome to submit email and phone support requests by writing ithelp@smith.edu and calling extension x4487 (413-585-4487).

Digital Support - To enter requests for technology-related support, please go to the Request Help page on the Digital Support Site or email ithelp@smith.edu