Qualtrics Update, April 2, 10:45 a.m. - Resolved - The Qualtrics issue has been resolved and users should now be able to log in.

Qualtrics Users Unable to Log In, April 2, 9:00 a.m. - Smith Qualtrics users are seeing an SSO error when attempting to log in. ITS has alerted the vendor and is awaiting resolution. Updates will be posted here.

Smith College Self Service for Mac users has been restored 3/17 9:00 am - The service issue impacting Smith College Self Service for Mac users has been restored. Please contact the ITS User Support Center at ext 4487 (413-585-4487) or ithelp@smith.edu if you continue to have issues.

ITS User Support - User Support is now located in Seelye Hall B8 (basement level). Smith community members should go to the new ITS User Support Center in Seelye Basement (B8) for walk-in support for the following services: OneCards, Smith account assistance, Duo support, computer support and troubleshooting, general technical support, and equipment repair drop-off. (Note that repair pick-up is in Stoddard 203). Hours will remain the same as before. To make an appointment for a technology consultation at the new location, please write ithelp@smith.edu. In addition to visiting us in person in Seelye B8, users are always welcome to submit email and phone support requests by writing ithelp@smith.edu and calling extension x4487 (413-585-4487).

Digital Support - To enter requests for technology-related support, please go to the Request Help page on the Digital Support Site or email ithelp@smith.edu